Customer Support Engineer

Quantum Machines is a global leader in control systems for quantum computing, a field on the verge of exponential growth.  Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands. At the core of QM lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers.  Our work is fueled by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field. 

We're seeking an exceptional experimental physicist who combines quantum physics expertise with strong interpersonal and technical skills. This unique position centers on serving as the dedicated success and support manager for our strategic quantum computing partner. You'll be the technical bridge between QM's state-of-the-art solutions and our strategic partner, ensuring successful implementation, adoption, and continuous utilization of our solutions. You'll be translating emerging capabilities into practical customer applications, with a particular focus on accelerating our strategic partner's quantum computing development. Your expertise will help ensure customer success, build strong partnerships, and advance the field of quantum computing.

Key Responsibilities:

Customer Success

• Build and nurture strong relationships with key stakeholders, becoming a trusted advisor on their technical, scientific, and operational needs.
• Translate complex customer requirements into actionable technical solutions.
• Work closely with the customer to achieve their quantum computing research objectives.
• Lead onboarding sessions for new users, ensuring seamless adoption of QM products.
• Conduct comprehensive training sessions, covering topics from basic functionality to advanced applications tailored to customer needs.

End-to-End Technical Support

• Act as the primary contact for customer inquiries and issues, leading troubleshooting efforts in collaboration with R&D and product teams to provide timely and effective resolutions.
• Lead technical installations and integration of QM solutions for the customer.
• Maintain a comprehensive understanding of the customer’s ongoing issues, requests, and resolutions.

Requirements:

• MSc in experimental physics, with hands-on experience – Must.
• PhD - Advantage.
• Experience with superconducting physics – Advantage-
• Customer-facing and service-oriented mindset.
• Proven track record in a client-facing support or success role - Advantage
• Proficiency in Python – Must.
• Familiarity with Linux environments, basic IT concepts, and networking principles.
• Independent, responsible, self-motivated with a can-do attitude.
• Excellent verbal and written skills in English.
• French – Advantage.